Shipping policy

Thank you for shopping with Booked & Bowed! We carefully prepare and package every order before sending it on its way.

Processing Times

Orders are prepared as quickly as possible. As some of our products are handmade, personalised or prepared to order, processing times may vary between products.

Any estimated processing time shown on the individual product page should be considered before placing your order.

During particularly busy periods, launches or seasonal events, processing may take a little longer.

UK Delivery

UK delivery options and prices will be displayed at checkout.

Delivery estimates begin once your order has been dispatched and are estimates rather than guaranteed delivery dates unless specifically stated otherwise.

Once your order has been dispatched, you will receive a confirmation email. Tracking information will also be provided where a tracked delivery service has been selected or included.

Incorrect Delivery Addresses

Please check your delivery address carefully before completing your order.

If you notice an error, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

If an order is returned to us because an incorrect or incomplete address was supplied, additional postage costs may apply before the order can be resent.

Delayed Orders

Occasionally, parcels may be delayed while in transit due to circumstances outside our control.

If your order has not arrived within the expected timeframe, please contact us and we will help you investigate.

Lost or Damaged Parcels

If your parcel arrives damaged, please contact us as soon as possible and include photographs of the packaging and damaged item where possible.

If you believe your parcel has been lost in transit, please contact us so that we can investigate with the delivery provider and arrange an appropriate resolution where necessary.

International Shipping

International shipping is only available where an international delivery option is offered at checkout. Any applicable delivery charges will be displayed before payment.

Customers outside the UK may be responsible for local customs charges, import taxes or duties where applicable.

Questions About Your Order

If you have any questions about delivery or an existing order, please contact us through the contact form on our website and we’ll be happy to help.